Getting started:
Do have a look at the online support videos to get an overview of how to access BSI Connect and starting using technology to manage your world of compliance.
You can access the online resources from the Library section. If you are in the Connect Plus application then select the ‘ ? ‘ icon in the top right toolbar and select ‘User Guides and Resources’
If you feel there is anything missing from the FAQ’s then please send an email to MK.customerservices@bsigroup.com with the subject (Connect Plus FAQ Request).
There are currently 6 names in this directory beginning with the letter M.
Miscellaneous - Can I get a copy of the data on the BSI Connect System?Most of the record lists within the system have export functionality which will allow you to download the data in these lists. Individual documents can also be downloaded. If you choose to stop using BSI Connect Plus a *.bak SQL file can be provided along with copies of uploaded files.
Miscellaneous - Does BSI have access to our data?Yes. BSI does have access to your data. This is required for support purposes. For more details please see our terms and conditions.
Miscellaneous - I want to allocate a user to a record role (e.g. owner) but it won't let me - the user is greyed out rather than in bold & black text Connect will only allow you to select users who are eligible for that record role. If a user is 'greyed out' this usually means they do not have sufficient privileges. Please check they have the right permission set and also that the user in question has access to the same location and management system as stipulated in the record. It's good practice to populate the location and management system of each record first. Without this information Connect cannot determine who is eligible for selection.
Miscellaneous - If I want two users, what is the cost?You can get a system with up to 10 users for less than twice the price of a single user system.
Miscellaneous - What browsers do you support? Microsoft Edge, Chrome, Safari and Firefox
Miscellaneous - Where do I go for more help? If you have not found answers either in the video tutorials or the user guides, you can submit a query to BSI customer services: MK.customerservices@bsigroup.com