Getting started:
Do have a look at the online support videos to get an overview of how to access BSI Connect and starting using technology to manage your world of compliance.
You can access the online resources from the Library section. If you are in the Connect Plus application then select the ‘ ? ‘ icon in the top right toolbar and select ‘User Guides and Resources’
If you feel there is anything missing from the FAQ’s then please send an email to MK.customerservices@bsigroup.com with the subject (Connect Plus FAQ Request).
There are currently 7 names in this directory beginning with the letter A.
Access - Does the user license give me the opportunity to use the software on the web, mobile or tablet?A User can access both the Connect Plus web version and the mobile app. It is possible to give someone "read only" access which does not allow access to the mobile app.
Access - How do I reset my password?On the log-in screen, press 'Forgot' and this will take you to a new screen where you will be asked to enter your username. Press the send button. An email will be sent to the email address you have linked to your BSI Connect account with a link to reset your password. You can watch a video on how to reset it here:
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Access - I have a login page security error or when I type my password in the login page just flashes: All Connect web addresses (URL's) should start with https://
If the address has been copied, stored as a shortcut or edited by email security software the 's' can sometimes be lost (http://). if the 's' is missing you can manually add it in but be sure to correct any saved shortcuts.
Access - My new user has not received their activation email. Please check that the activation email has not landed in the user's Junk folder and that the email address: connectalerts@bsigroup.com is not blocked by a group IT policy. If your organisation uses email security software such as Mimecast, please ensure that the bsigroup.com domain is added to the 'whitelist'. Your email administrators will be able to help with this. Please note that it is common for organisations to use a user's email address as their username. When checking for spelling mistakes ensure you check the 'email' field first and then make the username match accordingly if there is an error.
Access - Why can't I sign in?Do you have your correct username and password entered? Ensure that caps lock isn't activated as passwords are case sensitive.
Audits - Can I associate more than one checklist to my audit schedule?Currently only ONE protocol can be associated to an audit schedule
Audits - What is the easiest way to see what audits are due?The calendar function is the easiest way to see all your audits in one place, both internal and external. This is available from the calendar view of the audit page:
Click Here To Open Instructions